Moving Home? Your Top Removal Company Questions Answered

Are you planning a residential move soon? Hiring a professional removal company can make the process smoother and less stressful. However, you might have several questions before choosing the right service provider. Here, we address some of the most common queries about removal companies to help you make an informed decision.

1. Cost of Removal Services

The cost of removals varies based on several factors, including the volume of belongings, access at both properties, distance of the move, your preferred move plan, and additional services like packing, dismantling/reassembling, or housekeeping. To get an accurate quote, it’s best to book an in-home consultation, where a trained Move Consultant can assess your requirements and provide a detailed estimate.

2. When to Book a Removal Company

It’s recommended to start contacting our removal companies around 4-6 weeks before your planned move date. If you’re buying or selling a property, this may coincide with your completion date. However, sometimes we can accommodate last-minute moves if needed.

3. Identifying a Reputable Removal Company

Look for companies that are members of professional associations like the British Association of Removers (BAR), have positive customer feedback, and enjoy a good local reputation or come highly recommended by friends or family.

4. Packing and Unpacking Services

You can choose to pack your belongings yourself or have the NO1 removals company handle the packing for you. Consider factors like the volume of items, time constraints, fragile or delicate items, and your preferred level of convenience. We offer options like self-packing, full packing, or customised packing for selected items. Unpacking services may also be available for an additional charge.

5. Pre-Move Survey

Our pre-move survey involves a Move Consultant visiting your home to assess the volume of goods, note any delicate or heavy items, and identify potential access issues. This process helps our removal company provide an accurate quote and move plan. Some companies may offer a self-survey option for smaller moves.

6. Moving Items from the Loft

If you have items stored in the loft, you can bring them down yourself for the moving company to pack or request our removal company to handle it for you, provided the loft is properly boarded, lit, and safely accessible.

7. Payment for Removal Services

Most removal companies require full payment in advance, typically a minimum of 7 days before the move date. This is a standard procedure for BAR member companies and provides financial protection through the Advance Payment Guarantee (APG) scheme.

8. Arranging Parking for Removal Vehicles

You can either arrange parking yourself or ask our removal company for assistance. It’s crucial to plan for sufficient parking space to avoid delays or additional charges on move day. This may involve reserving space with neighbours or obtaining the necessary permits from the local council.

9. Storage Services

If you need to store some items as part of your move, consider choosing NO1 Removal Company because we offer storage solutions. This can streamline the process and reduce costs associated with using a separate storage facility.

10. Your Responsibilities on Moving Day

On the day of the move, you or a representative should be present at the property. The removal crew will require a walkthrough to receive any instructions, such as identifying delicate or heavy items or rooms to be left until last. After packing and loading, you’ll need to perform a final walkthrough to ensure nothing is left behind. At the new property, you’ll be asked to confirm the move’s satisfactory completion.

11. Removal Companies vs. Man and Van Services

Removal companies typically offer a more comprehensive service than man and van companies. They may have professional accreditations, membership in industry bodies, specialised training, fixed quotations and contracts, a range of vehicle sizes, and more resources for flexibility. At NO1 Removals we offer comprehensive services.

12. Training for Removal Crews

Reputable removal companies such as NO1 Removals invest in thorough training for their crews, covering areas such as customer service, manual handling, packing techniques, safe loading, property protection, health and safety, handling specialised items, teamwork, and more.

By understanding these common questions and considerations, you can make an informed choice when selecting NO1 removals company for your upcoming move.

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